Legal Post Consultation

Unlocking the Potential of Post-Consultation Follow-Up in Small and Medium Law Firms

Sep 25, 2023

In today's competitive legal landscape, small and medium law firms face numerous challenges, from talent acquisition to operational efficiency. One often-overlooked area with significant potential for improvement is post-consultation follow-up. This article aims to shed light on the importance of this practice and offers actionable insights backed by industry statistics.

The Outsourcing Dilemma

According to a recent survey, 62% of law firms are happy to outsource their legal lead generation efforts to external marketing companies. This trend indicates that law firms are increasingly open to external solutions for improving their operations, including post-consultation follow-up. Outsourcing can be a viable option, especially when 23.6% of law firms cite attracting new clients as one of their greatest concerns. With the legal process outsourcing market expected to grow to $38.13 billion by 2027, it's clear that outsourcing is more than just a trend; it's a strategic move.

The Digital-First Strategy

The digital age has ushered in new ways of maintaining client relationships. A Thomson Reuters report reveals that 46% of law firms view their digital transformation approach as above average or market-leading. Moreover, 54% have a digital strategy implemented at the C-suite level. These statistics underscore the importance of integrating digital tools into your post-consultation follow-up strategy. In fact, 73% of legal clients found their lawyers online, emphasizing the need for a robust digital presence.

The Importance of Data Quality

Data plays a crucial role in any follow-up strategy. However, poor quality data can cost businesses roughly 30% of their revenue, according to Salesforce. A survey by GS1 showed that up to 50% of data in companies was inaccurate. Given that law firms are just as prone to data errors, it's imperative to ensure data quality in your follow-up processes.

Actionable Steps

Automate Follow-Up Emails: Use CRM software to automate personalized follow-up emails after a consultation. This not only saves time but also ensures consistency.

Client Surveys: Send out post-consultation surveys to gather feedback. This data can be invaluable for improving your services and understanding client needs.

Outsource When Necessary: If your firm lacks the resources for effective follow-up, consider outsourcing this task to specialized companies.

Digital Reminders: Utilize digital platforms to send appointment reminders, legal updates, or even birthday wishes to maintain a constant touchpoint with your clients.

Data Audits: Regularly audit your client data to ensure its accuracy. Inaccurate data can lead to ineffective follow-up and lost opportunities.

By implementing these strategies, small and medium law firms can significantly improve their post-consultation follow-up, thereby increasing client retention and revenue. Given the competitive nature of the legal industry, it's time to take your follow-up processes to the next level.